Built for any service business
with a field team.
Veldpace adapts to any business that sells a physical product with an ongoing service obligation, or manages facilities requiring scheduled and reactive maintenance.
Warranty-tracked service from scan to GPS report.
Example: A commercial gym equipment distributor managing service contracts across 80 gym clients. Each treadmill carries a Veldpace QR label. When a gym manager reports a fault by scanning it, the complaint auto-routes to the distributor's team — no email chains, no missed calls. Technicians are dispatched with the equipment's serial number, warranty status, and full service history already on screen.
How Veldpace handles it
Equipment Registered
Each gym machine added with serial number, manufacturer serial, warranty expiry date, and a unique QR token.
Fault Reported via QR Scan
Gym manager scans the QR label on the machine — a support ticket is raised instantly, no account required.
Ticket Triaged
Distributor's ops team sets priority and assigns a skill-matched technician using the visual planner.
Site Visit Scheduled
Tech dispatched with equipment history on screen. Parts requests approved remotely by dispatcher.
GPS Report Filed
GPS-stamped proof-of-service with photos — warranty-ready documentation per visit.
Invoice Issued
Service call closed, invoice auto-generated with correct tax rates and delivered by email.
Sub-component tracking with certified technicians.
Example: A manufacturer selling industrial filling and sealing machines to food and beverage factories. Equipment is registered with parent-child product hierarchy — machine plus sub-components. When a line operator scans a component QR, the ticket is raised against that specific sub-component, not just the overall machine.
How Veldpace handles it
Machine + Sub-Components Registered
Machine and all sub-components logged with parent-child product hierarchy, each with its own QR token.
Component Fault Scanned
Line operator scans the component QR — ticket raised against that specific sub-part, not the whole machine.
Certified Specialist Assigned
Skill matching ensures only technicians certified on that machine type are dispatched. Skill validity dates enforced.
Parts Tracked End-to-End
Tech requests parts on-site; dispatcher approves remotely. Every step logged on the ActivityPart record.
SLA Report Generated
Full activity trail supports after-sales SLA documentation and client reporting.
Invoice with Tax Compliance
Invoice with correct tax treatment issued and delivered. Receipt sent on payment.
Multi-property facility management with tenant self-service.
Example: A mall management company overseeing restrooms, escalators, HVAC, and common-area facilities across three properties. QR codes posted in each zone let cleaning supervisors or the public report issues instantly. Anchor tenants raise their own maintenance requests via the customer portal — reducing the management office call volume significantly.
How Veldpace handles it
Facility Zones Set Up
Restrooms, escalators, HVAC zones logged with QR codes. Custom fields capture zone codes and floor numbers.
Issue Reported Instantly
Staff or visitor scans zone QR — a fault ticket is raised immediately. No forms, no calls.
Priority Set & Triaged
Ops team triages: urgent (blocked restroom), normal (cleaning needed), or scheduled maintenance.
Maintenance Run Scheduled
Planner assigns runs across multiple properties, respecting work hours and technician availability.
Tenant Self-Service Portal
Anchor tenants log into their own portal to raise requests and track resolution — fewer calls to management.
Compliance Audit Log
GPS-stamped reports with full activity trail — ready for compliance review or contractor audits.
Fleet maintenance logs that satisfy regulators.
Example: A regional bus company managing fleet maintenance and roadside assistance for 200+ vehicles. Each bus is registered with its fleet number, chassis serial, and warranty dates. Drivers or depot supervisors scan the vehicle QR to report faults. Parts usage per vehicle is tracked end-to-end — creating an audit-ready maintenance log for regulatory compliance.
How Veldpace handles it
Fleet Registered
Each bus: fleet number, chassis serial, warranty dates, and a unique QR token per vehicle.
Fault Reported by Driver
Driver or depot supervisor scans vehicle QR — a fault ticket is auto-created and routed to the ops queue.
Certified Mechanic Assigned
Skill-based scheduling routes the job to a certified depot mechanic with the right qualifications.
Parts Tracked Per Vehicle
Every part reserved, approved, used, and returned is logged — creating a per-vehicle consumption record.
Compliance Report Generated
Audit-ready maintenance log per vehicle — GPS-stamped, photo-evidenced, automatically structured.
Invoice for Third-Party Billing
Multi-tax invoice issued for government or third-party billing when applicable. Auto-sent and tracked.
Safety-critical inspection trails with certified-only dispatch.
Example: A theme park running ride maintenance, food court equipment servicing, and guest facility management. Ride components, kitchen equipment, and facilities are each registered with Veldpace QR tags. Safety-critical rides require technicians with specific verified skills — Veldpace's skill matching and validity dates ensure only current-certified staff are assigned.
How Veldpace handles it
All Assets Tagged with QR
Rides, kitchen equipment, and guest facilities each get a unique QR tag linked to their asset record.
Fault Reported On the Floor
Staff scan the asset QR the instant a fault is noticed. A ticket is created immediately — no delay, no forms.
Safety-Critical Faults Prioritised
Ticket triaged as urgent for safety-critical assets. Assigned immediately to the on-duty certified technician.
Certified-Only Dispatch
Skill matching with validity dates ensures only currently certified staff are assigned to regulated equipment.
Photo Evidence Filed
GPS-stamped report with photo evidence creates the documented safety inspection trail required by regulators.
Permanent Audit Record
Permanent, tamper-evident audit log per asset — ready for any regulatory inspection or insurance review.
Your industry not listed?
If you have field technicians, registered equipment, and customers who need service visibility — Veldpace was built for you.
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