Six modules.
One complete field service
operation.
Every feature below maps to a real part of your operation — from the moment a fault is reported to the moment the invoice is paid.
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Every product is a doorbell to your service team.
Each product or asset registered in Veldpace gets a unique 16-character QR token. Anyone can scan it — your customer's staff, a visitor, a driver — and submit a fault report with a message and photos. No login, no app download, no account.
Auto-generated QR per product
Unique token auto-created at product registration. Print and affix to equipment, machinery, or facility zones.
Public complaint form — zero friction
Scan opens a web form. The submitter leaves a message (and optionally photos). That's it. Your team is notified instantly.
Triage queue protects your workflow
Public complaints are invisible until a team member triages them — so only real, verified issues reach your main pipeline.
One-click to service call
Triaged ticket converts to a service call in one click. Customer, product, and complaint are pre-filled. Both records stay permanently linked.
Purpose-built for each person in the chain.
Most platforms give everyone the same interface with different toggles. Veldpace gives each user type their own dedicated login, their own view, and exactly the controls they need — nothing more, nothing less.
Tenant isolation by design
Every query in the platform is scoped to your tenant ID. No data bleeds between clients on the platform.
Role-based access within each portal
Within the operations portal: Tenant Admin has full access; Dispatcher handles scheduling and parts; Technician sees only their assigned work.
Get the right technician to the right job — visually.
The Service Planner is a drag-and-drop scheduling board that shows your entire field team's availability, skills, and working hours in one view. Dispatchers assign, release, and reassign activities in seconds — and their board preferences are saved per user.
Skill matching built in
Jobs declare required skills. The planner surfaces only eligible technicians — including checking that skill validity dates have not lapsed.
Work hours, time slots & bank holidays
Tenant-configured schedules, employee-specific overrides, and bank holidays are all respected automatically.
Multi-technician activities
Assign multiple technicians to a single activity. Each is tracked individually through their own portal.
Parts managed from the field. Approved from the office.
Technicians request parts on-site through their portal. Dispatchers see the request in an approval queue and approve or reject — individually or in bulk — without a single phone call. Every movement is logged end-to-end.
Four-stage audit trail
Reserved → Approved → Used → Returned. Every stage is timestamped and actor-attributed on the ActivityPart record.
Auto-approve option
Toggle parts auto-approval on per tenant to let technicians proceed without dispatcher intervention for trusted teams.
Bulk approvals
Dispatchers can approve or reject multiple pending requests in one action from the parts approvals queue.
Linked to the activity record
Every part consumption is linked to the specific activity and service call — giving you a per-job materials record for invoicing and audit.
Proof of work. Captured on-site. Linked permanently.
Every service activity gets a GPS-stamped, template-driven report completed by the technician on-site. Reports carry structured field data, file attachments, and a precise location stamp — creating an unambiguous record of what was done, where, and when.
Template-driven structure
Admins configure report templates. Technicians fill in structured fields — no freeform notes that get lost or ignored.
GPS coordinates stamped on submission
The report captures the technician's GPS location at the time of submission — proof they were on-site.
File attachments supported
PDFs, JPGs, PNGs, GIFs, and WebP — up to 5 files at 10MB each. Photos of the work, the fault, the completed installation.
Linked to both activity and service call
Reports are permanently tied to their activity and parent service call by UUID — queryable, shareable, and audit-proof.
Invoice the moment the job closes. Automatically.
Invoices are generated directly from a closed service call — linked to the customer, the job, and the parts consumed. Up to four tax types (SST, GST, VAT, and service tax) can run concurrently on a single invoice. PDF is auto-generated. Email is auto-sent.
Four concurrent tax types
SST, GST, VAT, and service tax — all configurable per tenant. Each with its own rate and computed column on the invoice.
Automated email delivery & reminders
Invoice sent automatically on generation. Reminder emails queued on your configured schedule. Receipt sent on payment.
Multi-currency support
Set a default currency per tenant. Override per invoice. Supports service businesses operating across multiple markets.
The platform features that hold everything together.
Full Audit Log
Every create, update, and delete — with old/new values, actor, and timestamp
Custom Fields
Define custom fields per entity type. No developer needed. Values follow the record.
In-App Notifications
Push to individual users or teams. Typed and linked to the relevant record.
Multi-Currency
Default currency per workspace. Override per invoice. Supports cross-market operations.
See every feature in your context.
Book a 30-minute walkthrough. We'll map your current workflow to the Veldpace pipeline and show you exactly what changes.