From the first scan
to the paid invoice —
without the gaps.
Veldpace connects your operations office, field technicians, and B2B customers in one purpose-built platform. A QR scan on a factory floor becomes a scheduled visit, a GPS-verified report, and a sent invoice — no phone calls, no spreadsheets.
One platform. Three purpose-built views.
No shared logins. No permission hacks. Each user type has exactly the interface their job requires.
Operations Portal
For your internal team
- Schedule and dispatch field visits
- Triage and manage support tickets
- Approve parts requests from the field
- Generate and track invoices
- Configure teams, skills, and tax rates
Technician Portal
For your field workers
- View only their assigned activities
- Update job status in real time
- Request and record parts usage
- Submit GPS-stamped activity reports
- Attach photos and site documents
Customer Portal
For your B2B clients
- Raise tickets against specific products
- Track service status in real time
- View registered equipment and warranties
- Download shared documents and reports
- Manage portal users within their org
One scan. Nine steps. Zero handoffs.
A complaint submitted on a factory floor becomes a scheduled technician visit, a GPS-verified report, and a paid invoice — automatically.
Everything your service operation needs.
QR Scan to Work Order
Every product carries a unique QR code. Anyone on-site can scan and submit a complaint — no account needed. Your team gets an instant notification to triage and act.
Visual Dispatch Scheduler
Drag-and-drop planning board that respects employee skills, work hours, and bank holidays. Dispatchers assign or reassign in seconds. Preferences saved per user.
Field Parts Control
Technicians request parts from the field; dispatchers approve from the office. Every reservation, approval, usage, and return is recorded with a full audit trail.
GPS Activity Reports
Template-driven reports with GPS coordinates and file attachments. Documented proof of every site visit — no chasing paperwork after the fact.
Multi-Jurisdiction Invoicing
SST, GST, VAT, and service tax run concurrently on the same invoice. Auto-generated PDF, automated email delivery, payment tracking, and receipt emails.
Skill Matching & Teams
Employees carry verified skills with validity dates. Service calls and activities declare required skills — only qualified technicians get assigned.
Built for the people who run the job.
One record of truth. No more chasing.
Define your team structure, skill registers, and work schedules once — Veldpace enforces them across every job. The audit log shows who changed what and when.
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Right tech. Right job. Right time.
Drag-and-drop scheduler with skills, availability, and working hours in one view. Parts approval queue replaces the phone call. Status updates in real time.
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Visibility without the phone call.
Your B2B customers log into their own portal to see ticket status, registered equipment, and warranty dates. Anyone on-site can report a fault with a QR scan.
Learn MoreWorks for any service business with a field team.
Answers before the call.
We already use a CRM — why switch?
A CRM tracks relationships. When a ticket needs to become a scheduled site visit with GPS-verified reports, parts approvals, and a tax-compliant invoice, a CRM hands you a blank page. Veldpace is built for the operational loop that follows the sale.
Our technicians aren't tech-savvy. Will they adopt it?
Technicians get a stripped-down portal showing only their assigned jobs. No admin interface to break, no permissions to misconfigure — just their activities, parts requests, and report forms.
We operate across multiple countries with different tax rules.
Veldpace supports SST, GST, VAT, and service tax running concurrently on the same invoice. Configure rates once; the platform applies and computes them on every invoice automatically.
We need custom data fields.
Custom field definitions are a core feature, not an enterprise add-on. Define them per entity type through your admin settings — values are stored and carried through the record wherever that entity appears.
We're not ready to migrate everything at once.
Start with one customer account, one team of technicians, and one service pipeline. Individual modules can be adopted in stages without disrupting what is already working.
Ready to close the gap?
Talk to us about your service operation. We'll show you how Veldpace handles it — start to finish.
Request a Demo